Frequently Asked Questions
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Just complete your intake form after booking — that's all we need. If you're comfortable sharing a bare-faced photo in natural light, that helps us see what you're describing.It's completely optional.
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You're exactly who we built this for. No skincare knowledge required — just an honest description of your skin and what's been bothering you
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Absolutely. Most of our clients have routines that aren't working. We'll look at what you're using, what might beworking against you, and what to keep, swap, or add.
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Live video — camera on. We find that seeing each other makes for a warmer, more personal session. All you need is a quiet space and a decent internet connection.
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No. We recommend what's right for your skin — across brands and price points. We'll always suggest options at different budgets so you can choose what works for you.
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We ask for 24 hours notice for cancellations or reschedules. Appointments missed without notice are subject to a 100% fee. Full details provided at booking